Frequently Asked Questions
Everything you need to know about ParkingPorter
General Questions
Basic information about ParkingPorter
What is ParkingPorter?
ParkingPorter is a comprehensive parking management solution designed for residential communities, commercial properties, and campuses to streamline parking operations, reduce violations, and improve resident satisfaction.
How long does it take to set up ParkingPorter?
Most communities are up and running within 1-2 weeks. Our team will guide you through the setup process, including configuring your parking zones, importing resident data, and training your staff.
Is ParkingPorter suitable for all property types?
Yes, ParkingPorter is designed to work for various property types including HOAs, condominiums, apartment complexes, office buildings, retail centers, and educational campuses.
Technical Questions
Features and technical details
Do residents need to download an app?
No, residents can access their parking portal through any web browser.
How does the license plate recognition work?
Our mobile app allows enforcement personnel to scan license plates with their smartphone camera. The system instantly checks if the vehicle has a valid permit for that location and time.
Can ParkingPorter integrate with our existing property management software?
Yes, ParkingPorter offers integrations with popular property management systems. Our Enterprise plan includes custom integrations to fit your specific needs.
Billing & Support
Payment and customer support information
How is ParkingPorter priced?
ParkingPorter offers flexible pricing options based on the size of your community and features needed. Contact our sales team for a customized quote.
What type of support does ParkingPorter provide?
We offer comprehensive support including email, phone, and live chat support for administrators. Enterprise customers receive a dedicated account manager.
Is there a contract or can we cancel anytime?
ParkingPorter offers both monthly and annual billing options. Annual plans come with a discount. You can cancel your subscription at any time.
More Questions
Additional information about ParkingPorter
How secure is our data with ParkingPorter?
ParkingPorter takes data security seriously. We use industry-standard encryption and security practices to protect your data. Our system is hosted on secure cloud infrastructure with regular backups and security audits.
Can we customize the rules for different parking zones?
Absolutely! ParkingPorter allows you to define different rules for various parking zones. You can set time restrictions, permit requirements, and visitor policies for each zone separately.
How does visitor parking work?
Residents can register visitors through their portal. Admins can set the maximum duration for visitor stays and limit the number of visitors per resident. The system can also support temporary visitor passes.
Does ParkingPorter handle parking violation notices?
Yes, ParkingPorter can automatically generate violation notices when enforcement personnel identify unauthorized vehicles. These notices can be printed or emailed, and the system maintains a record of all violations.
Can we generate reports on parking usage?
ParkingPorter provides comprehensive reporting features. You can generate reports on permit usage, violations, visitor parking, and more. These insights help optimize your parking resources.